Image Not Saving on Thank You Page

  • Profile Image
    Asked on June 20, 2020 at 02:02 PM


    I want to add an image to my Thank You page, but it will not save. Text updates save fine, but whenever I add an image, it disappears as soon as I leave the page. It is the same problem described in this thread. The workaround of editing the text after inserting the image also does not work.

    Please help!

  • Profile Image
    Answered on June 20, 2020 at 04:45 PM

    Hi there, @snmurphy!

    Thank you for contacting Support.

    I have cloned your Jotform to my account and tried adding a new image in the Thank you page. I was able to see the image you have upload and was also able to update a new image without any issue. 

    1592685696Screenshot at Jun 21 01-38-44.

    Have you tried adding the image using a different browser? If the issue still persists, please provide us with the image URL so that we can help you in changing the image on the Thank you page.

    You can also have a look at this guide for setting up thank you page

    We would like to hear how it goes. Thanks!