We are trying to collect credit card numbers for our intake forms

  • Profile Image
    Asked on June 20, 2020 at 07:16 PM

    when this happens the numbers get automatically ##### out. can you please assist?

  • Profile Image
    Answered on June 20, 2020 at 07:31 PM


    The reason why this is happening is that you cannot create forms to request CC critical information on plain text fields. This practice violates our terms of use. Please refrain from doing forms like that. Otherwise, your account along with your forms might get suspended by our system.

    You must use any of our payment integrations instead. With payment integrations, you could collect payments and there are some of them that will allow you to charge them in a later date, to get more info you could take a look at this guide:


    If you have any questions, please let us know. 

    Thank you!