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  • Profile Image

    Blocked Email

    Asked by lombie08 on July 09, 2013 at 02:18 AM

    Hello,

     

    I stopped receiving notification emails for our 'Application to Join HR national' form and noticed that your system was blocking my email address jlombard@hrnational.com.au.

    This is disappointing given that I did not receive notification from jot form as to this happening an why. Moreover, this has potentially cost me some business, so I seek an immediate removal of this block and an explanation as to why it has happened in the first place.

    Regards,

     

    John Lombard

    Managing Director

     

    HR national

    Page URL:
    http://hrnational.com.au/apply-to-join/

    email Emails style size
  • Profile Image

    Answered by gori-mathew on July 09, 2013 at 03:44 AM

    Hi,

    Your email id "jlombard@hrnational.com.au." was in our bounce list. I have removed it and you should start receiving your submission emails.

    Request you to please do actual test submission on your form instead of clicking on "Test Email" of your notification.

    And please, if you have more forms or email addresses that have been blocked, share them with us to remove them from the bounce list.

    Thanks.
    Mathew

  • Profile Image

    Answered by lombie08 on July 09, 2013 at 03:48 AM
    Hi Mathew
    Thanks for that. I think the domain hrnational.com.au is blocked as a whole please unblock this domain as I have other forms going to other email aliases... Thanks
    Regards
    John Lombard
    Managing Director
    HR national
    Level 9, 440 Collins Street
    Melbourne Victoria 3000
    tel: 1300 303 497



  • Profile Image

    Answered by gori-mathew on July 09, 2013 at 03:53 AM

    Hi,

    We had issues with our email system recently, Amazon SES our email service provider has updated their bounce API which affects some of the user form recipient emails. But, this is now fixed.

    Please provide us the email so that we can check them against our bounce list to help avoid having some notifications not sent as is required.

    Thanks,

    Mathew