Why cant i enable my forms

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    jkongo
    Asked on June 21, 2020 at 03:16 AM

    i have created a new form and i cannot enable it.  I had another form that was working correctly for many years.  after i disabled it, just to test the enable/disable, i can no longer enable this form either.  What is going on?  How do i enable my forms, i have tried both methods that you show.  Another clue, the symbol on my screen shows pause, which is not the same as i see on your video, where the graphic symbols shows play symbol instead.  This might give a clue as to the problem.

    Thanks

  • Profile Image
    gerardw
    Answered on June 21, 2020 at 03:54 AM

    Your account was suspended and hence you faced this issue.

    We have activated your account as per your request on the other ticket: https://www.jotform.com/answers/2402225-account-is-suspended-please-help 

    Your forms are working now.