Mobile view zooming in and out

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    Perez_Stefania
    Asked on June 21, 2020 at 01:10 PM

    Hi!

    When clicking on an input field and when switching to the next page on a form on mobile, it automatically zooms in and you are required to zoom out to see full width. How can we disable it from zooming in automatically?

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    Kenneth_C
    Answered on June 21, 2020 at 04:44 PM

    Thank you for reaching support,

    Let me have some time to test out the form and I will be back with you shortly.

    Thank you.

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    Kenneth_C
    Answered on June 21, 2020 at 05:00 PM

    Hi there,

    I was not sure what form are you referring to, so I tested out the two forms on the account: 

    https://www.jotform.com/201696680970061

    https://www.jotform.com/form/201704844593054

    I tested them both on Desktop(Mobile view) as well as the Jotform Mobile app and I was not able to replicate the issue:

    1592773130b1.png

    I have not encountered any zoom in or zoom out behaviors in all of my tests.

    Can you please send us a screenshot of when this is occurring? 

    Here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Awaiting your response.

    Best.

  • Profile Image
    Perez_Stefania
    Answered on June 21, 2020 at 05:28 PM
    I figured out the problem I’m sorry. The input fields have to have a
    minimum of 16px font size for mobile devices to not zoom in automatically.
    ...
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    jonathan
    Answered on June 21, 2020 at 07:08 PM

    Thank you for taking the time updating us on the status and letting us now you were able to resolved already. Feel free to contact us anytime should you need assistance again.