Account suspend

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    ain 
    Asked on June 21, 2020 at 01:30 PM

    if my account suspended. Can i just remove the company logo Prudential BSN takaful, and use normal email without the business domain


    "3. Change the email address on your profile to one that shows your business domain rather than the public email address you currently show." quote from your previous thread

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    VincentJay
    Answered on June 21, 2020 at 05:18 PM

    I checked your form and it is asking for bank account information and credit card information. You can check our terms of use for more information: https://www.jotform.com/terms/

    We need to remove it before we can activate your account. 

    Let us know if that is okay with you so we can proceed to remove the guilty fields.


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    khalis 
    Answered on June 23, 2020 at 09:22 AM

    But we didnt event ask for the credit card number!!!! check again before making any stupid decision

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    IvayloK
    Answered on June 23, 2020 at 10:00 AM

    Actually, you ask for bank details on your form. This is also not allowed. Please refer to the attachment.

    1592920632chrome_ZFunU7nZbl.png

    If you need to collect payments or authorizations, you should use some of our payment integrations. You can find them all here:

    https://www.jotform.com/integrations/category/payment-processing

    If you want to reactivate your account, we would need to remove the bank details fields.

    Let us know, how to proceed.

    We will wait for your response.

  • Profile Image
    khalis 
    Answered on June 23, 2020 at 11:03 AM

    Im not collecting any payment, just bank info for us to make claims later.

    No credit card number was asked, we only ask for bank account which our company will give refund for any claims

    N which widget would help me solve this issue.

    please its a simple info we are asking


    other than the payment anything else?


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    Bojan_J
    Answered on June 23, 2020 at 11:35 AM

    Greetings and thank you for your message.

    After reviewing your account, it seems it has been activated and you should have no problems accessing it. 

    Please let us know if you have any additional questions.