What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my autoresponders are going into spam boxes pls advise

    Asked by cheshireponies on July 09, 2013 at 03:55 AM
    autoresponders
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    JotForm Support

    Answered by Welvin on July 09, 2013 at 04:54 AM

    Hi,

    I assumed you were referring to your users/customers spam boxes? They can resolved this by adding noreply@jotform.com to their safe sender list and or contact list. So with whitelisting our IP Address (Whitelisting JotMails IP Addresses).

    We have recently made a changes to our Email System and forced noreply@jotform.com to be the Sender Email for both Auto Responders and Email Notifications. This changes may affect some users but not majority from the list.

    I would suggest to please check your Auto Responder settings and make sure to set it per screenshot below:

     

    Thanks