my autoresponders are going into spam boxes pls advise

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    cheshireponies
    Asked on July 09, 2013 at 03:55 AM
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    Welvin
    Answered on July 09, 2013 at 04:54 AM

    Hi,

    I assumed you were referring to your users/customers spam boxes? They can resolved this by adding noreply@jotform.com to their safe sender list and or contact list. So with whitelisting our IP Address (Whitelisting JotMails IP Addresses).

    We have recently made a changes to our Email System and forced noreply@jotform.com to be the Sender Email for both Auto Responders and Email Notifications. This changes may affect some users but not majority from the list.

    I would suggest to please check your Auto Responder settings and make sure to set it per screenshot below:

     

    Thanks