How do I setup the auto responder?

  • Profile Image
    Your_VirtualReliance
    Asked on June 21, 2020 at 03:32 PM

    Good day!

    I am trying to setup the auto respond feature. However, when I try to add a recipient email. 

    It has a drop down menu with the option "Type a question" :/

     

    How can I get rid of that field and also, what email should I put as the recipient email?

     

    Thank you in advance

  • Profile Image
    Niko_N
    Answered on June 21, 2020 at 04:42 PM

    Greetings,

    There are two type of Email notifications:

    NOTIFICATION EMAIL and AUTORESPONDER EMAIL:

    Autoresponder notification sends email to the person who fills your form. Thus, that notification needs recipients email address and that's why it asks you to choose some field from your form, where users fill their email address. For example, if you add Email field to your form, you will be able to choose that field in your Autoresponder email:

    So, Autoresponder email will be sent to the email address that user will provide:

    However, if you want to receive an email when someone fills your form, you need to use  Notification Email instead:

    That case, you will be able to put your email address as recipient.

    Hope this helps.

    Related guide:

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    Please give a try and let us know if you have any additional questions.

  • Profile Image
    Your_VirtualReliance
    Answered on June 21, 2020 at 05:07 PM

    WOW thank you so much Niko!

    You're a life saver!