Submission Confirmation

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    corporateevents
    Asked on June 21, 2020 at 11:59 PM

    Hello

    Can you advise how I can turn the submission confirmation on so that when people fill the form, and submitted, they have a copy of the form that completed?


    Thank you.

    Kind regards

    Tania

  • Profile Image
    Sonnyfer
    Answered on June 22, 2020 at 02:19 AM

    Hello Tania - You can set up Autoresponder on your form so that your submitters will have a copy of their shared information sent via email.

    Guide: Setting-up-an-Autoresponder-Email

    Give it a try and let us know if you face any challenges. We'll be happy to help!

  • Profile Image
    corporateevents
    Answered on June 22, 2020 at 10:03 PM

    Hello!


    Yes, I've tried this. I'm also having issues getting a verification email. Test emails are also not coming through.


    Tania

  • Profile Image
    gerardw
    Answered on June 22, 2020 at 11:04 PM

    Hello Tania,

    I checked your form "201469423868060" and there is no autoresponder email added in the form:

    15928813342306_7.png

    There is only one notification email added. If you want your users to get an email after form submission, you will need to add an autoresponder email as explained by my colleague above.

    If you are referring to a different form, please let us know.

    I'm also having issues getting a verification email. Test emails are also not coming through.

    We will address this issue on your other logged ticket: https://www.jotform.com/answers/2405375-Get-notification-of-form-submission