Not receiving password reset email

Ive tried multiple times to reset my password.  Nothing is sent to any other folder and I tried all my email accounts

I have checked your mail logs but it there was not attempt for the password reset for your account ianisajalapeno.

You may reset your password by following this guide:https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

A reset instruction would be sent to your email address ian*****lapeno@gmail.com

Please give it a try and let us know how it goes.