cannot submit the form in the JotForm mobile form app

  • Lee Fairley
    Asked on June 22, 2020 at 7:49 AM
    I’m also struggling to actually submit the form it keeps saying something is not right and highlighting red but I’ve got all the boxes filled in?
    Regards, Lee Fairley.
  • Bojan Support Team Lead
    Replied on June 22, 2020 at 9:21 AM

    Greetings Lee Fairley.

    Thank you for your message.

    I have tested your form, and I was not able to replicate the problem.

    Please make sure all required fields are filled before you submit your form. Questions with a red asterisk are required one:

    cannot submit the form in the JotForm mobile form app Image 1 Screenshot 30After you try to submit the form, the error should appear underneath the problematic field:

    cannot submit the form in the JotForm mobile form app Image 2 Screenshot 41

    If this appears even if the field is filled, please let us know on what field are you having the problem? Also, can you please send us a screenshot of the error? You can click here to see how to post images.

    Thank you for your cooperation. 

  • Lee Fairley
    Replied on June 22, 2020 at 11:28 AM
    Thank you... But did you guys figure out why I can’t download a pdf?
    Regards, Lee Fairley.
    ...
  • BJoanna
    Replied on June 22, 2020 at 12:12 PM

    Please check the reply my colleague provided on your other support ticket - https://www.jotform.com/answers/2403141