PDF Editor: Editor is not loading on encrypted forms that have a file upload field

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    Alex
    Asked on June 22, 2020 at 09:09 AM

    Hello, I can no longer get the PDF creator and customise to work on my account. I have tried a different browser. Please advise. Thanks.

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    BJoanna
    Answered on June 22, 2020 at 09:56 AM

    I was able to replicate the issue you reported on your form and on my cloned form. Based on my tests the PDF Editor will not load because the form has an Upload field. I will report this issue to our developers. We will inform you via this thread when the issue is resolved. 

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    BJoanna
    Answered on June 22, 2020 at 10:05 AM

    I forgot to mention that this issue is only related to encrypted forms. 

    Also, please note that you will not be able to download decrypted PDF Document even when our developers resolve this issue. Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    More about encrypted forms, you can find here:

    Encrypted Forms and How to Use Them

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    alexkay.preston.uk
    Answered on June 22, 2020 at 02:25 PM

    Thank you for clarifying. I have turned off encryption and will use it without.