My account his been Suspended l don’t know the Problem

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    Hasan Alkanash 
    Asked on June 22, 2020 at 11:51 AM
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    Answered on June 22, 2020 at 12:35 PM

    Hi Hasan,

    Thank you for contacting Support.

    The account was auto suspended by the Phishing system due to the detected phishing form.

    15928435826.22 phishing.png

    If you allow us to remove the guilty fields on the form due to violation of Terms of Use, we can reactivate your account.

    Spam. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form created or Jotform, Inc. is found to be used inside an unsolicited email.

    Scams. You agree that you will not use the Jotform Service or any form(s) you create using the Jotform Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

    Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information
    . You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We will wait for your response.