Form folders: Folders are not showing associated form

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    RCBM
    Asked on June 22, 2020 at 12:22 PM

    My folders are still not working properly.

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    Bojan_J
    Answered on June 22, 2020 at 12:25 PM

    I have tested folders on your account, and I was able to replicate the problem.

    I will forward it to our Developers, and as soon as we hear back from them, we will let you know.

    Thank you for your patience. 

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    cemal
    Answered on June 23, 2020 at 04:43 AM

    Hello RCBM,

    Sorry for the inconvenience caused. Your folders are restored.

    Please let us know if you need any further assistance.

    Regards,

    Cemal

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    RCBM
    Answered on June 23, 2020 at 09:28 AM
    Thank you for your response. Unfortunately, although some of my folders were restored, not all of them were (scroll down through).
    Some that are still empty are DofM, Safe Environment, Directory, Faith Formation, etc.
    Celia Heavisides
    Website and Data Management Specialist
    Diocese of Manchester
    153 Ash Street
    Manchester, NH 03104
    www.catholicnh.org
    (603) 663-0139
    cheavisides@rcbm.org
    [cid:image001.png@01D6493B.9E2E9780]
    [cid:image002.jpg@01D6493B.9E2E9780]CatholicNH
    [cid:image003.jpg@01D6493B.9E2E9780]CatholicNH
    [cid:image004.jpg@01D6493B.9E2E9780]Dioceseofmanchester
    [cid:image005.jpg@01D6493B.9E2E9780]Dioceseofmanchester
    [cid:image006.jpg@01D6493B.9E2E9780]Subscribe to eNews
    ...
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    cemal
    Answered on June 23, 2020 at 09:38 AM

    Hello again Celia,

    May I ask you kindly when did you put forms into that folders? Any proximate date will help us investigate the issue further.

    Thanks in advance.

    Regards,

    Cemal

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    RCBM
    Answered on June 23, 2020 at 11:28 AM
    Hello Cemal,
    I believe it was Thursday or Friday of last week (June 18 or 19).
    Celia
    ...
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    FelipeSantana
    Answered on June 23, 2020 at 12:01 PM

    Hello Celia,

    Thank you for your response and for providing the dates that were requested.

    I will go ahead and forward your message to our developer's team so that they have the information they have required.

    We will get back to you as soon as we have further information. Thanks.

  • Profile Image
    wdws
    Answered on June 23, 2020 at 12:06 PM

    Hi,  I am having issues with the folders as well.  My new forms are being associated with a folder.  I click on the "X" to remove the association but it does not remove the association.  I have it set up that a secondary user can see only forms within a folder which is that clients folder.  With any new form going in to that folder...this client now has access to form responses that are not theirs.  Not a good situation.  Please let me know how to fix this.  Thanks
  • Profile Image
    ashwin_d
    Answered on June 23, 2020 at 12:49 PM

    @wdws:

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2406914 

  • Profile Image
    cemal
    Answered on June 25, 2020 at 07:46 AM

     

    Hello again Celia,

    Thanks for your patience. Your folders should be restored completely now.

    Could you please check them out and let us know if there is any problem?



    Regards,

    Cemal

     

  • Profile Image
    RCBM
    Answered on June 25, 2020 at 09:28 AM
    Hi Cemal,
    It looks great. Thank you so much for your work on this.
    I appreciate the responsiveness of Jotform to any questions or issues I have.
    Have a great day.
    Celia
    Celia Heavisides
    Website and Data Management Specialist
    Diocese of Manchester
    153 Ash Street
    Manchester, NH 03104
    www.catholicnh.org
    (603) 663-0139
    cheavisides@rcbm.org
    [cid:image001.png@01D64ACE.D9710730]
    [cid:image002.jpg@01D64ACE.D9710730]CatholicNH
    [cid:image003.jpg@01D64ACE.D9710730]CatholicNH
    [cid:image004.jpg@01D64ACE.D9710730]Dioceseofmanchester
    [cid:image005.jpg@01D64ACE.D9710730]Dioceseofmanchester
    [cid:image006.jpg@01D64ACE.D9710730]Subscribe to eNews
    ...
  • Profile Image
    Sonnyfer
    Answered on June 25, 2020 at 10:08 AM

    Hi Celia - Glad to know that it's all working now and you're happy with the service we provide.

    If you need assistance in the future, please don't hesitate to contact us again. We'll be happy to help!