Trying to upgrade to the Silver Plan but it just sits on the screen.

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    Lakecourt
    Asked on June 22, 2020 at 12:52 PM
    Screenshot
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    Carlos_C
    Answered on June 22, 2020 at 02:20 PM

    Hello,

    Thank you for your message.

    In this case, I already clear the cache of your account please try again with the following link https://www.jotform.com/pricing/.

    If you need any further assistance, please let us know. We will be happy to help.

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    Lakecourt
    Answered on June 22, 2020 at 04:28 PM
    Hi - it still will not upgrade.
    ...
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    Carlos_C
    Answered on June 22, 2020 at 04:48 PM

    Hi,

    The next step is to downgrade your account to the free plan, then you can try again to make the upgrade. Please let me know if you agree with the process since the submissions count will change during the process, you are not going to lose any information.




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    Lakecourt
    Answered on June 22, 2020 at 05:28 PM
    Thank you. That worked.
    ...