Account Locked

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    Kayla
    Asked on June 22, 2020 at 01:30 PM

    I was locked out of my account for too many failed attempts to log-in. I have since reset my password twice, but when I try to log in it still tells me that I am locked out and I need to reset the password. How can I access my account again?

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    Lorenz_A
    Answered on June 22, 2020 at 03:21 PM

    Greetings Kayla,

    I have flushed your account's login attempts. Please log in once more using your most updated password. If that wouldn't work, you may reset your password again and that should fix the issue. 

    How-to-reset-JotForm-account-password

    Let us know if you need further assistance.