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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto-Save: Changes have disappeared when computer suddenly reboot

    Asked by guisasso on July 09, 2013 at 07:41 AM

    Unfortunatelly, the autosave function has given me a huge problem. I had a form almost done when my computer shut off somehow. I turned it back on, and restore the pages on google chrome but the version of the form displayed was not the current one. Many things that I had done already  were not there anymore. The problem is, it ws autosaved, overwritting the lastest version. Is there a way to reverse this?

    problem
  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2013 at 09:19 AM

    Hi,

    Unfortunately, there's none. Auto Saved function will trigger the "Save" button and saved your form. I don't remember having this problem before.

    What I could suggest is to always hit "Saved" button instead of relying on Auto Saved function. May we also know the form URL?

    Thanks

  • Profile Image

    Answered by guisasso on July 10, 2013 at 07:36 AM

    The issue occurs when windows auto install updates and reboots the computer. The browser will re-open with the same urls, that apparently look as they look when first opened the day before, for example, before all the changes. Then autosave kicks in and overwrittes everything.

    If you guys could take a look at this, making sure the page is refreshed somehow, will save people a lot of trouble.

    This has happened with me twice,  but the first time was not a big deal, this second time though, I'm having to re-do a lot of work.

    Thanks. 

  • Profile Image
    JotForm Support

    Answered by Welvin on July 10, 2013 at 11:50 AM

    Hi,

    I'll note this and forward to our developers.

    Unfortunately, I couldn't replicate that from my end. I have done this twice to my Laptop and everything has been saved. No changes have been lost.

    Again, suggest you to always hit "Saved" button when doing changes. 

    Thanks

  • Profile Image

    Answered by guisasso on July 10, 2013 at 11:58 AM

    Just so I'm clear, I don't know if you understood me. Everything was saved, its not like I lost it because I didn't save it. When the browser was re-open after windows updates, an older version of the form was presented, that I don't know why, but I suspect to be the version I had when I fisrt accessed the website in that previous session. Then, after a while, autosave kicked in and saved the older version on top of the new one.

    Man, how about spell check here? 

  • Profile Image
    JotForm Support

    Answered by Welvin on July 10, 2013 at 02:14 PM

    Hi,

    Yes, of course I understand you. Also, in that case, I would suggest disabling Auto Save (How to Disable Auto-Save) and always hit "save" button for every changes you've made so to prevent this issue from happening again.

    I have created a ticket about this concern. You should receive an email notification once updates will be made into this.

    Thanks

  • Profile Image
    JotForm Support

    Answered by kenneth on July 11, 2013 at 07:18 AM

    Hi, Sorry for the trouble cause, we do sincerely apologize, our developers are looking into it now.

    But please be more specific on what "auto save" feature. Because we have "auto save" on the form-builder and we also have one feature that "auto save" the real form ( a.k.a AutoFill )

    If this problem reside on the form builder then disabling the Auto-Save feature can solve the problem and to prevent the same thing from happening again.

    Please let us know if that work around solve the problem.

    Thanks,
    Kenneth