Paypal Checkout: Payment options of Bancontact and Sofort disappears in preview mode.

Hello, 

I have successfully connected my paypal account with my jotform using paypal checkout. On the form, I have 4 payment options which are - paypal - bancontact -  sofort and credit card ( in my jotform account ). When I click on preview or when I look at my website page, it shows only paypal and credit card options only ( as on link attached ).

Would you please let me know what is going on and how I can have the 4 options ?

Thank you

Raymond

The PayPal Checkout only allows to pay using a PayPal account or credit card, upon checking your form this seems to display the payment options accordingly, here are some screenshots about what I can see on my end: 

- On the form builder:

- The embedded form on your page:

Would be helpful if you can share a screenshot about the options you are getting on your end, attachments via email replies are not supported on this system, but you can upload the images following this guide: How to Post Screenshots to Our Support Forum

We will wait for your response. 

Thank you for your response, but as you can see on this attachment, and as I explained in my previous email, here is how I see my form in jotform account. It shows Bancontact and Sofort in payment options and I need them here in Europe. But they disappear on preview and on embedded form on my website.

Is there a way to correct this please.

Thank you in advance for your help

Raymond

I am not sure if these payment options are displayed based on your location but let me escalate this to our backend team. 

We will get back to you as soon as we have any update from them.

Hi Ashwin,

Any news from your backend team about this problem?

Warm regards

Ray

Unfortunately we have not received any update from our backend team. Let me send a not to the assigned team. We will get back to you as soon as we have any update from them. 

I have the same issue. I will follow here.

@bavodhooge: We have already escalated this issue to our backend team. As soon as there is any update on this thread, you will be notified here.