People are able to submit forms without actually purchasing items

  • Kristina
    Asked on June 22, 2020 at 4:24 PM

    Hi have successfully set up my form for purchasing. I have noticed that people are able to submit forms without actually purchasing items or putting in any information. Is there a way to change this?

    Also how can I change the email address that my customers see when the purchase from my form from noreply.jotform to my business email? Can I do this?
    Jotform Thread 2404811 Screenshot
    Page URL: https://form.jotform.com/ksbbeautybar/products
  • David JotForm Support Manager
    Replied on June 22, 2020 at 6:22 PM

    Thank you for contacting us. They are able to submit without purchasing an item, because the payment field is not required:

    1592864418required 001 Screenshot 10

    Your second question will be addressed in a separate support ticket: https://www.jotform.com/answers/2405051