HIPAA account locked

  • Profile Image
    Upper East Smiles
    Asked on June 22, 2020 at 04:33 PM

    The account keeps on getting locked for no apparent reason.  Please fix.

  • Profile Image
    Niko_N
    Answered on June 22, 2020 at 04:40 PM

    Greetings,

    Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts. I activated your account, you should be able to login now.

    Please make sure to access using the correct account credentials to avoid lockout again. If you are not sure in your current account password, you can first reset it and then try to log in with a new one:

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know if you still can't log in to your account.

    Thank you in advance!