Mancata notifica del form

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    Asked on July 09, 2013 at 09:02 AM

    Non  arriva più, nella mia posta di outlook, la notifica della richiesta informazioni che mi viene inviata tramite il form.

    Sapreste dirmi da cosa dipende?

    Vi ringrazio ed attendo una vostra risposta.

    Cordiali saluti.

    Vincenzo Apice

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    Answered on July 09, 2013 at 10:43 AM

    Hi Vincent,

    We have fixed this by removing your email address from our bounce list. We recently have a problem with our Email System which caused this to happen. Everything is in order now. Our developers have fixed the issue.

    If you have any email address used as a form recipient, please let us know so we can check and remove from our bounce list.

    Also, we've made some changes and permanently disable Sending Email notification using Custom Email Address and forced be the "Sender Email" for both Notification and Auto Responder that is why (if you will check) the sender email section is not visible from both settings. 

    In line with this, we suggest to check and change your current settings per screenshot below:

    For form notification:

    For Auto Responder:

    Thanks for your understanding on this matter.