Account suspended due to copy right logo.

  • Profile Image
    RB Moog 
    Asked on June 22, 2020 at 07:11 PM

    Hi 


    I got this notice that my account has been suspended by your phishing prevention system

    Please help me reactivate my account.


    Thank you

  • Profile Image
    roneet
    Answered on June 22, 2020 at 09:02 PM

    Your account is suspended because the forms were found on your account and flagged as copyright logo scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2405112 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Thanks