Account suspended, why?

  • sabri
    Asked on June 22, 2020 at 8:32 PM

    Hello, why my account has been suspended? i can't even access to my forms....



  • Jed_C
    Replied on June 22, 2020 at 10:16 PM

    As checked, your account has been suspended because your form contained a Copyrighted Logo. It is considered as a violation to Terms of Use.

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    We understand that this might not be the case with your forms, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2405240 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.