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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    changes on email notifications

    Asked by ProtoReal on July 09, 2013 at 09:58 AM


    from 3 or 4 days something changed in my form notification email

    Now i receive email  form the from field like: Name Surname [norepaly@jotform.com]

    Previously i reveived like : Name Surname [emailfield]


    I do want the previous from field. How can i come back?



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    JotForm Support

    Answered by Welvin on July 09, 2013 at 11:41 AM

    Hi Fabrizio,

    We've recently made a changes to our Email System and forced noreply@jotform.com be the "Sender Email" for both Notification and Auto Responder. We've made this because of the bounce API updates made by our email service provider, Amazon which also caused some of our users/customers email to end up in the bounce list.

    Unfortunately, this is going to be a permanent changes. Please check some further information here: http://www.jotform.com/answers/240329.

    Let us know if you have any further concerns.