Forgot password is not able to receive the reset notification.

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    May  
    Asked on June 23, 2020 at 03:19 AM

    Hi there,


    Currently having issue on login my acc. Forgot password is not able to receive the reset notification. 

    Thank you

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    gerardw
    Answered on June 23, 2020 at 04:53 AM

    Hello,

    Your email address may.tan@axxel.biz is linked to a Guest account and you will not be able to reset the password of a Guest account.

    However, if you are trying to access the account linked to the form "71899324808470", the email address is its***ort@axxel.biz.

    Please note that when you reset an account password, it will send a a reset password email only to the email address linked to that account. 

    Here is a related guide to reset password: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password