I can’t upgrade online

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    Asked on June 23, 2020 at 06:07 AM
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    Answered on June 23, 2020 at 06:29 AM

    Hey there,

    Happy to help you today.

    You can upgrade your account through the billing section in your account settings. Please check out the detailed guide to see how you can upgrade your account.


    If you're already aware of the information provided above then please let us know if you are getting any error when you try to update. Please provide the error details/screenshot so we can further investigate.

    Looking forward to your reply.


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    Answered on June 23, 2020 at 12:28 PM
    Hi there
    I paid the Bronze subscription by American Express.
    American Express say the money has been taken but it is not showing up on my Jotform account.
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    Answered on June 23, 2020 at 01:18 PM

    Unfortunately I am unable to trace any payment received for your account. I would suggest you to please share the following details which will help us trace your transaction:

    Last 4 digit of credit card:

    Expiration date of card:

    Type of card: (AMEX, Visa, etc)

    Transaction date: 

    Amount charged: 

    We will wait for your response.