What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Clear Form" button confirmation alert is titled "about://(null)" on iPhone

    Asked by btemp on July 09, 2013 at 10:58 AM

    When using the "Clear Form" button on an iPhone, the confirmation "popup" alert box which appears has the title of "about://(null)".

    Although the message displayed within the alert box (below the title) is perfectly clear (it says "Are you sure you want to clear the form?"), the title of the alert box is quite unsightly and unhelpful with regards to telling the user what is going on.

    My suggestion would be to remove the title (if that's possible) or use the title of "Clear Form Fields" or something along those lines. Or, perhaps just title it "Confirm" or "Please Confirm" or "Alert" if you want to keep it simple. Of course, there may be a more standard convention that exists.

    Thanks.

    message confirm thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2013 at 01:44 PM

    Hi,

    Can you please send us a screenshot of that error? I couldn't replicate that from my end: https://shots.jotform.com/welvin/screen/zrhip87whg.png

     

    Thanks

  • Profile Image

    Answered by btemp on July 10, 2013 at 03:08 PM

    The difference between what you see and what I am describing appears to be because you used a form directly on JotForm.com whereas I am referring to a form that is embedded using the standard script embed code.

    I am unable to attach the screenshot, but confirmed that the title of the alert is fine when using the form directly, but is as I stated in my initial post when the form is embedded using the embed code.

    Thanks for the help.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 10, 2013 at 04:30 PM

    Hi,

    I've found it. Let me forward this thread to our developers for them to check further. We'll keep you updated.

    While waiting, I would suggest re-embedding your form using our iframe method: How to Get Form iFrame Codes. Iframe looks good ( https://shots.jotform.com/welvin/pages/btemp.html )

     

    Thanks for reporting.