Why I cannot login?

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    Azman 
    Asked on June 23, 2020 at 06:49 AM

    Why my account was suspended?

  • Profile Image
    Bojan_J
    Answered on June 23, 2020 at 08:10 AM

    Greetings and thank you for your message.

    We are reviewing your account, and as soon as we have more information we will get back to you.

    Thank you for your patience. 

  • Profile Image
    Bojan_J
    Answered on June 23, 2020 at 11:12 AM

    Greetings and thank you for your patience.

    After reviewing your account, it looks like it has been suspended for using a copyrighted logo in your form, which is the reason why you are not able to log in.

    In order to reactivate your account you need to provide us with the following information:

      1. The URL where your form is used.
      2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2405995 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thank you for your cooperation.