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csearsonAsked on June 23, 2020 at 8:39 AM
Please could you help with the following errors our users are getting when logging in with google/Facebook
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Anita_KReplied on June 23, 2020 at 9:42 AM
Hi,
thank you for reaching out to us. I was able to recreate the issue on Chrome. On Firefox it seems to work fine.
I will forward this to our developer team for further investigation. Meanwhile please advise your users to access the page from Firefox as a workaround.
We will notify you via this thread as soon as we have an update.
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Mustafa Culban JotForm DeveloperReplied on June 24, 2020 at 3:53 AM
Hi csearson,
Could you please share the exact URL that you have embedded in your website?
As I have noticed, you are trying to log in from your embedded form which might block your login process since your hostname is no longer jotform.com but covidgoto.com.
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csearsonReplied on June 24, 2020 at 5:00 AM
the page is embedded here: https://www.covidgoto.com/covid-19-risk-assessment/
Please be aware this page is behind a membership paywall
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Mustafa Culban JotForm DeveloperReplied on June 24, 2020 at 5:44 AM
Hi csearson,
Thank you for sharing this page yet in order us to replicate the same problem we need to see the page and investigate further.
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csearsonReplied on June 24, 2020 at 8:46 AM
The page just uses the embed source code from JotForm. I'll try and remove the paywall temporarily
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csearsonReplied on June 24, 2020 at 8:51 AM
I've removed the paywall now for you to investigate
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Mustafa Culban JotForm DeveloperReplied on June 24, 2020 at 9:23 AM
Hi csearson,
We are working on it and we will let you know once it is resolved.
We cannot give you an ETA for the solution.
For a workaround, you try to embed it as an iframe, not directly embed the form.