Cannot connect to paypal

  • athpil
    Asked on June 23, 2020 at 9:46 AM

    Hello team. I cannot connect to paypal integration. Although i follow all steps and get this message:

    You now have a business account, and you've successfully integrated PayPal with JotForm Inc. Don't forget to confirm your email so you can access payments. Thank you for signing in. Go back to Jotform

    a Thank you for loggin in, now back to jot form,

     

    Can you please check and let me know how to proceed ?

     

    Thank you

    Athina

  • Patrick_R
    Replied on June 23, 2020 at 10:43 AM

    Hello Athina! After you see this 'Thank you' message on the Paypal dialog, you should then see either 'Failed!' or 'Connected' message on Jotform (Paypal settings) in place of the 'Connect' button (as shown in the screenshot below):

    1592923360chrome capture   2020 06 23T20 Screenshot 10

    1592923375chrome capture   2020 06 23T20 Screenshot 21

    Q) Do you see 'Connected' message here?

    If you see 'Connected' in Paypal settings side-pane, you're then required to scroll down and press on the 'Continue' button (as shown in the screenshot below). This will save your connection settings.

    1592923390JotForm 2020 06 23 20 04 13 Screenshot 32

    Let us know if the above information helps.

    Thank you!

  • athpil
    Replied on June 23, 2020 at 1:28 PM
    Unfortunately I get the Failed message.
    So what can I do?
    Thank you
    ⁣Athina Pilidou
    National Office Assistant Manager
    Office: +30 210 9834620
    Mob.:. +30 6932 222686
    Get BlueMail for Android ​
    ...
  • Patrick_R
    Replied on June 23, 2020 at 3:31 PM

    Hi Athina! Please try once again in Incognito mode. Make sure that you select your currency as EUR while establishing this connection.

    If you still face this problem, let us know, I'll forward your ticket to the concerned department so that they could take a look.

    For some reason, I am not getting this error when I try to connect using a cloned version of your form.

    Thank you!

  • athpil
    Replied on June 23, 2020 at 4:28 PM
    Thank you very much Patrick.
    I connected successfully from another browser and have completed my
    jotform.
    If I require any more help i will come back to you.
    Regards
    The Beyond Experience Team
    Athina Pilidou
    Mob.: +30 6932 222686
    We are honored to be
    ...