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athpilAsked on June 23, 2020 at 9:46 AM
Hello team. I cannot connect to paypal integration. Although i follow all steps and get this message:
You now have a business account, and you've successfully integrated PayPal with JotForm Inc. Don't forget to confirm your email so you can access payments. Thank you for signing in. Go back to Jotform
a Thank you for loggin in, now back to jot form,
Can you please check and let me know how to proceed ?
Thank you
Athina
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Patrick_RReplied on June 23, 2020 at 10:43 AM
Hello Athina! After you see this 'Thank you' message on the Paypal dialog, you should then see either 'Failed!' or 'Connected' message on Jotform (Paypal settings) in place of the 'Connect' button (as shown in the screenshot below):
Q) Do you see 'Connected' message here?
If you see 'Connected' in Paypal settings side-pane, you're then required to scroll down and press on the 'Continue' button (as shown in the screenshot below). This will save your connection settings.
Let us know if the above information helps.
Thank you!
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athpilReplied on June 23, 2020 at 1:28 PMUnfortunately I get the Failed message.
So what can I do?
Thank you
Athina Pilidou
National Office Assistant Manager
Office: +30 210 9834620
Mob.:. +30 6932 222686
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Patrick_RReplied on June 23, 2020 at 3:31 PM
Hi Athina! Please try once again in Incognito mode. Make sure that you select your currency as EUR while establishing this connection.
If you still face this problem, let us know, I'll forward your ticket to the concerned department so that they could take a look.
For some reason, I am not getting this error when I try to connect using a cloned version of your form.
Thank you!
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athpilReplied on June 23, 2020 at 4:28 PMThank you very much Patrick.
I connected successfully from another browser and have completed my
jotform.
If I require any more help i will come back to you.
Regards
The Beyond Experience Team
Athina Pilidou
Mob.: +30 6932 222686
We are honored to be
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