Cannot connect to paypal

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    athpil
    Asked on June 23, 2020 at 09:46 AM

    Hello team. I cannot connect to paypal integration. Although i follow all steps and get this message:

    You now have a business account, and you've successfully integrated PayPal with Jotform Inc. Don't forget to confirm your email so you can access payments. Thank you for signing in. Go back to Jotform

    a Thank you for loggin in, now back to jot form,

     

    Can you please check and let me know how to proceed ?

     

    Thank you

    Athina

  • Profile Image
    Patrick_R
    Answered on June 23, 2020 at 10:43 AM

    Hello Athina! After you see this 'Thank you' message on the Paypal dialog, you should then see either 'Failed!' or 'Connected' message on Jotform (Paypal settings) in place of the 'Connect' button (as shown in the screenshot below):

    1592923360chrome-capture - 2020-06-23T20

    1592923375chrome-capture - 2020-06-23T20

    Q) Do you see 'Connected' message here?

    If you see 'Connected' in Paypal settings side-pane, you're then required to scroll down and press on the 'Continue' button (as shown in the screenshot below). This will save your connection settings.

    1592923390Jotform 2020-06-23 20-04-13.pn

    Let us know if the above information helps.

    Thank you!

  • Profile Image
    athpil
    Answered on June 23, 2020 at 01:28 PM
    Unfortunately I get the Failed message.
    So what can I do?
    Thank you
    ⁣Athina Pilidou
    National Office Assistant Manager
    Office: +30 210 9834620
    Mob.:. +30 6932 222686
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  • Profile Image
    Patrick_R
    Answered on June 23, 2020 at 03:31 PM

    Hi Athina! Please try once again in Incognito mode. Make sure that you select your currency as EUR while establishing this connection.

    If you still face this problem, let us know, I'll forward your ticket to the concerned department so that they could take a look.

    For some reason, I am not getting this error when I try to connect using a cloned version of your form.

    Thank you!

  • Profile Image
    athpil
    Answered on June 23, 2020 at 04:28 PM
    Thank you very much Patrick.
    I connected successfully from another browser and have completed my
    jotform.
    If I require any more help i will come back to you.
    Regards
    The Beyond Experience Team
    Athina Pilidou
    Mob.: +30 6932 222686
    We are honored to be
    ...