Cannot connect to PayPal Checkout.

  • athpil
    Asked on June 23, 2020 at 9:56 AM

    Hi team

    Although I follow the steps to connect to Paypal integration and get this message:

    Thank you for signing in

    Go back to Jotform

    I cannot connect to paypal checkout integration. I get a Failed notice.

    Please let me know how to solve it since I want to add products in my form


    Thank you

    Athina

    Page URL: https://eu.jotform.com/build/201734622844353
  • Ashwin JotForm Support
    Replied on June 23, 2020 at 10:29 AM

    I am sorry for the trouble caused to you. 

    Do you have PayPal business type account? Please note that you need to have a premier or business PayPal account for PayPal checkout integration.

    If you do have premier or business PayPal account, I would suggest you to please try using a different browser to integrate payment tool with your PayPal account. 

    Do get back to us if the issue persists. 

  • athpil
    Replied on June 23, 2020 at 1:28 PM
    Yes we do have a business account. And I have already tried from a different browser and still I cannot connect.
    I will make one more try and come back.
    Thank you
    ⁣Athina Pilidou
    National Office Assistant Manager
    Office: +30 210 9834620
    Mob.:. +30 6932 222686
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    ...
  • John Support Team Lead
    Replied on June 23, 2020 at 2:33 PM

    In general, the integration works, so it could be a browser issue. Please try logging on to an incognito tab or a different browser and do the integration there. If it works, then it is more likely a cache issue with your current browser.

    Let us know here if the issue still persists so we can take a second look.