Problems with Form

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    Alex 
    Asked on June 23, 2020 at 10:45 AM

    I’ve been trying to use the jot form I created, but it keeps having an issue with the payment area. One time we weren’t able to even type in the Payment area. Also,

    the document that we put in there is not visible on the form when you go to sign the form. I haven’t been able to use it but I’ve been wanting to use Jot forms.

    Also I was trying to get a fillable form to be involved in our sign-up form. Do I have to pay for that feature? If not how do I get a form that we already have in there to where they can sign it.
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    John
    Answered on June 23, 2020 at 11:31 AM

    Hello Alex - Let's tackle the issues you mentioned individually. I assume this the form you're referring to: CRA-Z Online Workout Registration, right? If so, here are my responses:

    I’ve been trying to use the jot form I created, but it keeps having an issue with the payment area. One time we weren’t able to even type in the Payment area.

    I just tried making a test on the form but wasn't able to replicate the issue. I was able to type my card details into the payment form:

    15929259752406570.gif

    Is the form embedded on a webpage? If so, please share with us the link here so we can have it tested.

    I have moved the following questions to separate tickets. I will be posting my responses to each ticket via the link added after each.

    the document that we put in there is not visible on the form when you go to sign the form. I haven’t been able to use it but I’ve been wanting to use Jot forms.

    https://www.jotform.com/answers/2406693 

    Also I was trying to get a fillable form to be involved in our sign-up form. Do I have to pay for that feature? If not how do I get a form that we already have in there to where they can sign it.

    https://www.jotform.com/answers/2406697