Browser Compatibility>>QR Code reader: QR code reader widget not working on Surface RT/IE11

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    kcollins_FPUD
    Asked on June 23, 2020 at 11:25 AM

    Hello - we have an old Surface RT that I was going to use in our warehouse to scan QR codes. Everything on my form works perfectly except the QR code reader. I realize Surface RT/IE 11 is outdated, but it seems odd that the QR code widget won't work - I tried putting in the "Take a Photo" widget and it worked fine. 

    Is there anything else I can do or is it just better to use a different device?

    Thanks.

  • Profile Image
    roneet
    Answered on June 23, 2020 at 12:07 PM

    I was able to replicate the issue in the IE11. Did you try in other browsers like Google Chrome and Mozilla Firefox?

    It is working on my end when I tested out the form in these browsers.

    Let me escalate the issue to our backend team to make the widget run successfully in the Internet Explorer too.

    We will get back to you once we have an update.

    Thanks.

  • Profile Image
    kcollins_FPUD
    Answered on June 23, 2020 at 12:38 PM

    It works in Chrome on Windows 10. It's only on the Surface RT/IE 11 it didn't work. 

    Thanks for escalating it.

  • Profile Image
    roneet
    Answered on June 23, 2020 at 12:57 PM

    We are glad to hear that it works on the Chrome browser.

    We have already escalated the ticket. We will keep you updated on the updates.

    Thanks.