What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have not received e-mails for submissions by our customers for several days, the emails should be directed to my email, dboone4242@gmail.com and sb

    Asked by econorides on July 09, 2013 at 11:50 AM
    Page URL:

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    JotForm Support

    Answered by Morian on July 09, 2013 at 01:25 PM

    Hi! Thanks for contacting us.

    I went ahead and removed the 2 emails you are using from our bounce list so you should be able to receive notification emails now. Please try to make a test submission to verify and let us know if the problem persists. Thanks!

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    Answered by econorides on July 09, 2013 at 01:48 PM
    We never asked for a bounce list!!!
    This occurred without us choosing an option and resulted in us not knowing
    about 5 reservations by our customers to get to the airport on our shuttle
    bus. Not a good way to do business!!! We have 3 very angry customers and
    probably lost 2 others.
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    Answered by EliezerN on July 09, 2013 at 03:12 PM

    We are truly sorry about this issue and for the inconveniences that may have caused.

    This issue was due to Amazon made a change about the bounces API so our system was not adding all bounces to the bounce list correctly for a while, we learned about this when all of this started and that's why our bouncing system added hundreds of emails to the bounce list in the same day. But that has been fixed already.

    Your email ID has been removed from the bounce list. Please make a test to confirm that everything is OK.

    If you have more forms or email addresses that have been blocked, please share them with us to remove them from the bounce list.

    Thanks for your comprehension.

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    Answered by econorides on March 17, 2014 at 12:10 PM
    *Don Boone*
    EconoRides, LLC
    *Ph 678-218-7170*
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    Answered by Carina on March 17, 2014 at 01:31 PM

    Your last message came out empty. If you still need assistance please use this url to send us your message:


    Thank you