Unable to switch subscription

  • Andrew Chandler
    Asked on June 23, 2020 at 12:23 PM

    Morning,

    We currently have the free version of jot form for out clinic and we have exceeded the number of forms allowed. I am currently trying to change the subscription and after entering the credit card info it gives the error message "unable to switch subscription". Please let me know how to proceed.


    Andrew

  • Ivaylo JotForm Support
    Replied on June 23, 2020 at 1:13 PM

    Which subscription do you try to take? Also is it monthly, yearly or bi-early?

    We can give you a direct link to upgrade. Please tell us the subscription, which you are trying to buy.

    We will wait for your response.