What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem With My Form Suddenly

    Asked by ultraseps on July 09, 2013 at 11:57 AM
    I've been using your service for a while now.  All of a sudden, as of sometime on July 6, I stopped receiving the confirmation emails when users fill out my trial version request download http://www.ultraseps.com/trial_download.php
     
    I have looked at the form and see no problems.  However if attempting to send myself a test from the form layout page on your site, I receive the following warning:  "This email address is blocked by Jotform, please contact us".

    (EDIT) APPARENTLY I'M ON YOUR BOUNCE LIST.  PLEASE RESOLVE NOW.

    The person filling out the form does receive the auto responder message, although I'm not getting the confirmation emails with their name and email address which is important.

    So, what's the problem here?

    Its vital that I receive these confirmation emails.
    Page URL:
    http://www.ultraseps.com/trial_download.php

    problem Emails JotForm email style
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    JotForm Support

    Answered by Morian on July 09, 2013 at 01:42 PM

    Hi! Thanks for contacting us.

    We are sorry for the inconvenience. There was a problem that came up with the system we are using for emails which has since been fixed. I have removed the email associated with your account from our bounce list so you should be able to receive emails now. If you have other emails in your other forms as well that are having the same issue, please let us know. Thanks!