Problem With My Form Suddenly

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    ultraseps
    Asked on July 09, 2013 at 11:57 AM
    I've been using your service for a while now.  All of a sudden, as of sometime on July 6, I stopped receiving the confirmation emails when users fill out my trial version request download http://www.ultraseps.com/trial_download.php
     
    I have looked at the form and see no problems.  However if attempting to send myself a test from the form layout page on your site, I receive the following warning:  "This email address is blocked by Jotform, please contact us".

    (EDIT) APPARENTLY I'M ON YOUR BOUNCE LIST.  PLEASE RESOLVE NOW.

    The person filling out the form does receive the auto responder message, although I'm not getting the confirmation emails with their name and email address which is important.

    So, what's the problem here?

    Its vital that I receive these confirmation emails.
  • Profile Image
    Morian
    Answered on July 09, 2013 at 01:42 PM

    Hi! Thanks for contacting us.

    We are sorry for the inconvenience. There was a problem that came up with the system we are using for emails which has since been fixed. I have removed the email associated with your account from our bounce list so you should be able to receive emails now. If you have other emails in your other forms as well that are having the same issue, please let us know. Thanks!