Cannot find my Encryption key.

  • mhshomehealth
    Asked on June 23, 2020 at 1:15 PM
  • Amin JotForm Support
    Replied on June 23, 2020 at 2:08 PM

    Things to do:

    1. Disable encryption immediately so new submissions won't get encrypted. 

    2. If you can see decrypted data in some browser, but the key is lost, it may be possible to restore the key from that browser's local storage. If this is the case, please let us know.

    Related guide:

    What-Will-Happen-If-I-Lose-the-Private-Key