Unable to log in due to suspended account

  • Profile Image
    DAVID 
    Asked on June 23, 2020 at 02:51 PM

    I am unable to log in my account via google, nor were I able to reset password. Requested reset but no email recieved.

  • Profile Image
    Mike_G
    Answered on June 23, 2020 at 04:54 PM

    Your account was put on suspension due to the following forms and their respective fields that are shown below.

    Clone of New Customer Registration Form 新客户注册表格

    New Customer Registration Form 新客户注册表格

    1592944144zt200623_162305.png

    Credit Card Authorization Form 信用卡刷卡授权书

    1592944153zt200623_162446.png

    Bank Authorization (ACH) 银行转账授权书

    1592944341zt200623_163211.png

    Please know that we do not encourage our users to collect login credentials, credit card information, and sensitive information. You may refer to our Terms of Use for more information.


    1592944499zt200623_163447.png

    In order for us to reactivate your account, we need to delete the password fields and credit card fields in those forms listed above. As for the only form asking for bank details, you would need to add not only a signature field but also a Terms&Conditions widget.

    Adding-a-License-Agreement-to-a-Form

    We will wait for your response.

  • Profile Image
    InfiniteInfinite
    Answered on June 23, 2020 at 11:28 PM
    Hi,
    I'd like to know how I can add the widget, given the fact that I am not
    able to log into my account? Please advise, thank you!
    ...
  • Profile Image
    Vick_W
    Answered on June 24, 2020 at 12:32 AM

    Hey there,

    Thanks for writing back to us.

    Please allow us to remove the offending fields from your forms. Only then your account can be reactivated. After adding the widgets you are most welcome to revert the changes.

    Looking forward to your reply.

    Thanks.

  • Profile Image
    InfiniteInfinite
    Answered on June 24, 2020 at 04:28 PM
    Sure, but for the credit card authorization form, since the template is
    available in jotform and such form is also in use in real life, I would
    assume that it can also be fixed by adding some terms or removing some
    fields?
    Thank you
    ...
  • Profile Image
    Mike_G
    Answered on June 24, 2020 at 05:36 PM

    So we can reactivate your account, we would need to delete the credit card fields in your Card Authorization form. If you need to collect payments from your respondents you can use any of our payment processing apps,

    https://www.jotform.com/integrations/category/payment-processing

    where some of which have the payment authorization feature.

    How-to-Enable-Payment-Authorization

  • Profile Image
    InfiniteInfinite
    Answered on June 24, 2020 at 06:28 PM
    Please reactivate my account. WIll you be adding the widget for the ACH
    form or I need to?
    Thanks
    ...
  • Profile Image
    Mike_G
    Answered on June 24, 2020 at 07:55 PM

    As you have confirmed to reactivate your account. I have deleted the credit card fields in your Credit Card Authorization Form 信用卡刷卡授权书

    Also, I have removed the password field in the New Customer Registration Form 新客户注册表格

    You may add the Terms and conditions widget to the Bank Authorization (ACH) 银行转账授权书.

    If you have other questions or concerns, please do not hesitate to let us know.

  • Profile Image
    InfiniteInfinite
    Answered on June 25, 2020 at 11:28 AM
    Hi,
    I am adding the widget to my ACH authorization form and I'd like to know if
    there is a general template for the terms & condition? And is the link to
    the T&C only option for it to be added?
    Besides, I downgraded my package, as I do not need that many forms as of
    now, can you confirm the downgrade and will I be getting a refund? I have
    not received any email confirmation for this downgrade yet.
    Thanks
    ...
  • Profile Image
    Kiran
    Answered on June 25, 2020 at 12:47 PM

    There is no specific template for displaying terms. You may link to the terms of your web site or display the same. Please see the guide below for adding terms on your forms.

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form

    can you confirm the downgrade and will I be getting a refund?

    As per your request, we have now cancelled the subscription of your account and issued a full refund. Please expect the refund in 5 to 7 business days. Your account is now downgraded to free.

    Thanks!