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greatstridesrehabAsked on June 23, 2020 at 3:19 PM
My form was returned but on the PDF version you cannot see the responses
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VincentJayReplied on June 23, 2020 at 4:39 PM
Hi,
Your account is HIPAA compliant. Please make sure that you unprotected the form fields you want to show in the PDF.
Here's a guide: https://www.jotform.com/help/518-How-to-set-PHI-fields-on-your-forms
After that, please let us know if the issue still persists.
Also, it would help if you can share a screenshot of the issue. To post a screenshot, please follow this guide: How-to-Post-Screenshots-to-Our-Support-Forum