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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change email submission PDF link?

    Asked by willerton on July 09, 2013 at 12:31 PM

    Currently when the form is emailed through to me the PDF link on the email submission looks like this:

    Current Download Link

     

    Is it possible for me to make it so this download comes from say our dedicated server that our website is hosted on?

    So it would be something like this:

    http:www.mysite.co.uk/form.php?formID=31774745277364&sid=239195917846965095&mode=edit 

     

    If so how can I go about doing this?


    Thanks for any help in advance

    Nathan

    email submission pdf style size height
  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2013 at 02:23 PM

    Hi Nathan,

    Please try using a custom domain. Check this guide: http://www.jotform.com/help/144-How-to-use-Custom-Domains-with-Jotform.

    Let us know if you need any further assistance.

    Thanks

  • Profile Image

    Answered by willerton on July 11, 2013 at 04:54 AM

    Thanks I'll give it a go

     

    Nathan

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    Answered by gori-mathew on July 11, 2013 at 05:01 AM
    You are welcome and do feel free to let us know if you need further assistance.
  • Profile Image

    Answered by willerton on July 11, 2013 at 05:31 AM

    Scratch that I tried to do what it says in that guide and I followed it word for word but when I go to my website link for example it would be like,

    "form.my-domain.com"

    it just automatially redirects me to,

    "my-domain.com"

     

    Anybody any ideas why it might do this? or possibly another way to do my first question?

    Thanks for any help in advance

    Nathan

     

    ------------------------

    EDIT:

    Forgot to say but it also redirects me even when I go to,

    form.my-domain.com/form/formID

    Not sure why.

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    JotForm Support

    Answered by Welvin on July 11, 2013 at 10:54 AM

    Hi Nathan,

    Can you please send us a screenshot of your current DNS Record? It usually takes up to 20 minutes to propagate. Can you also let us know your domain and your custom domain? 

    We also suggest contacting your host about that matter.

    Thanks

  • Profile Image

    Answered by willerton on July 12, 2013 at 04:58 AM

    I'll see if I can work out how to do that DNS record and get back to you

    for the time being here is the other stuff you asked for,

    My domain is http://premier-storage.co.uk

    And my custom form domain was http://form.premier-storage.co.uk

    Custom URL

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    JotForm Support

    Answered by EltonCris on July 12, 2013 at 08:07 AM

    @willerton

    It should suppose to show JotForm homepage when you open http://form.premier-storage.co.uk. Your setup seems to be correct but I would suggest to review it further. Could you also try it to something like forms.premier-storage.co.uk. I'm not quite sure if this helps, but it's worth a try.

    Kindly review your DNS settings and let us know if the problem still persist. Thanks!

  • Profile Image

    Answered by willerton on July 12, 2013 at 09:37 AM

    I'll give it a try and see if it makes a difference.

    Cheers

     

    -----------------------

    Tried that but still no luck I will try and look a little deeper into it possibly contact my host.

  • Profile Image

    Answered by willerton on July 12, 2013 at 09:49 AM

    How can I check my DNS records by the way? Is it something I have to do through the c-panel or through a website or do I have to contact my host?

     

    Cheers

    Nathan

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    JotForm Support

    Answered by Welvin on July 12, 2013 at 10:35 AM

    Hi Nathan,

    You have to setup/check this to your Cpanel Account. If you're not familiar with these settings, we would suggest contacting your host to avoid any problems.

    Thanks