Why does my form deactivate?

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    Kendell DeCaille 
    Asked on June 23, 2020 at 04:47 PM

    Whenever I tried to edit the email notification section my account deactivates. How can I resolve this permanently?

    Thanks for you help.

    Kendell


  • Profile Image
    FelipeSantana
    Answered on June 23, 2020 at 06:26 PM

    Hello Kendell,

    We do apologize for the inconvenience that you have experienced.

    As my colleagues have informed you in previous support tickets, you are being suspended by our phishing detector due to your account not presenting a corporate email domain. Only after you have updated your account email address, you will be continuously suspended by the system.

    I have now reactivated your account. Please log in and update your account email to one with a corporate domain (i.e. email@mycompany.com) to prevent this from happening again in the future.

    For an example of how to change your account email, please see the following screencast.

    1592951146changeAccountEmail.gif