Trouble processing credit card purchase

  • Profile Image
    OBVLSJ
    Asked on June 23, 2020 at 05:00 PM

    Hi,

    A client of mine is having trouble processing his credit card for a purchase. I did tests myself with mine and everything seemed fine. How can I check if everything is alright with my paypal option ?

    The form where the problem occured is called "Commande de végétaux" 

    Thanks for your time

  • Profile Image
    Kenneth_C
    Answered on June 23, 2020 at 06:56 PM

    Thank you for reaching support,

    I checked the form and it seems to be connected and set up correctly.

    The credit card information might have been incorrect but rest assured the set up is good.

    I would suggest using a different card to make the purchase.

    Let us know if you have any further questions.

    Best.