Can not login to my acount: it's now spinning and won't let me login after tried several times.

  • Profile Image
    kimiko 
    Asked on June 23, 2020 at 05:09 PM

    Hi,

    I have our silver plan account that user name is wsdisplay.

    I recently changed the password.

    I think the email address that connect to this account is web@wsdisplay.com, but I don't get the reset password link when I requested.


    I tried to login today, but it's now spinning and won't let me login after tried several times.


    Please advise.

    Screenshot
  • Profile Image
    Niko_N
    Answered on June 23, 2020 at 07:02 PM

    Greetings,

    An account with username wsdisplay is created using email address info@wsdisplay.com. I can confirm that you have recently changed the account password (2020-06-23 18:04:11).

    Could you please try to log in using a different browser or another device and check if the issue still persists?

    We're looking forward to your reply;

    Thank you in advance!

  • Profile Image
    kimiko 
    Answered on June 24, 2020 at 05:28 PM
    Hi Niko_N
    I solved the issue.
    you can close the case.
    ...