What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still no emails

    Asked by slcmdj on July 09, 2013 at 12:44 PM

    My notification emails are still not working.  And I haven't received a reply from tech support.  Could someone at least let me know what is going on.  I've seen that many other people receive responses quite quickly.  Just want to know what is going on and if I need to come up with some other form submission process.  Thanks for the speedy attention.

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    JotForm Support

    Answered by Welvin on July 09, 2013 at 02:29 PM


    We have fixed this by removing your email address from our bounce list. We recently have a problem with our Email System which caused this to happen. Everything is in order now. Our developers have fixed the issue.

    If you have any email address used as a form recipient, please let us know so we can check and remove from our bounce list.

    Also, we've made some changes and permanently disable Sending Email notification using Custom Email Address and forced noreply@jotform.com be the "Sender Email" for both Notification and Auto Responder that is why (if you will check) the sender email section is not visible from both settings. 

    In line with this, we suggest to check and change your current settings per screenshot below:

    For form notification:

    For Auto Responder:

    Thanks for your understanding on this matter.

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    Answered by jeanettebmz on July 09, 2013 at 02:32 PM

    I would appreciate if you stop opening so many threads, we take and resolve threads the way they come from oldest to newest ,and we prioritize paid users first , so no matter how many threads you open, it's not going to work this way