I'm trying to view a submitted form from a patient. It just keeps loading ....

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    ahandtherapy
    Asked on June 23, 2020 at 06:39 PM

    I'm trying to view a submitted form from  a patient. It just keeps loading .... loading loading...hasnt asked mefor my key yet. What am I doing wrong?


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    Ariel_P
    Answered on June 23, 2020 at 08:42 PM

    Hi,

    Thank you for reaching Support.

    I've cleared your forms' cache and it's displaying correctly now.

    Can you please confirm if this is still an issue? If it is, try clearing your browser's cache or viewing the form in incognito mode.

    Please give it a try and let us know how it goes.

    Related Guide(s): How to Clear Your Form Cache

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    ahandtherapy
    Answered on June 23, 2020 at 09:28 PM
    I also cleared my cache earlier, and although it still took a bit to load,
    (it’s a long form I guess) it finally came through unencrypted. Am I
    supposed to have to enter the encryp key each time I log back in to view
    submissions? Just want to make sure it’s encrypted , being it’s a medical
    form. Thanks!
    ...
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    Kevin_G
    Answered on June 23, 2020 at 10:35 PM

    Glad to know it worked now.

    You should be asked to provide the key only once as long as you use the same browser and device since the decryption key is saved on the browser's cache (locally). 

    If you need further assistance, let us know. 

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    ahandtherapy
    Answered on June 24, 2020 at 05:28 PM
    Is it normal to have to wait several minutes for my submissions to load?
    ...
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    Kevin_G
    Answered on June 24, 2020 at 06:53 PM

    It should not take too long, I can see you have two forms and both of them are currently encrypted, they do not have many submissions thus should not be taking too long. 

    May you please let us know if this happens with both forms? 

    Also, kindly check the console report, under the network tab and share us a screenshot about it, this guide will help you getting the console: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    Looking forward to your response.