Can't access form responses from patients

  • Terri
    Asked on June 23, 2020 at 6:42 PM

     
    When I receive emails back from my patients I can't access the forms because when I click on the VIEW RESPONSE I get the UNAUTHORIZED ACCESS message as attached for your review.  How do I stop this from happening so I can access the responses?
     

    Visual: New Encrypted Submission Screenshot 10



    YOU RECEIVED AN ENCRYPTED RESPONSE



    To securely view your form response click on the button below.





    Button: View Response Screenshot 21



     
     
     
    warning Screenshot 32Unauthorized Access
    Your account does not have access to this form.
    Please switch accounts or view your forms. 
  • Mike_G JotForm Support
    Replied on June 23, 2020 at 8:37 PM

    Based on the screenshot you are shared with us, your form is encrypted or the Encrypt Form option of your form is enabled.

    What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    If you don't want to be receiving the same message in your email every time your form is submitted. You can disable the option on the builder page of your account.

    1592958982zt200623 203555 Screenshot 10

    Changes in the Encrypt Form settings, however, will not be applied to submissions submitted prior.

    Feel free to let us know if you need any further assistance.