Account suspended

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    Nicole smith  
    Asked on June 23, 2020 at 11:06 PM

    Hello I’d like more detail on my account suspension. 

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    Answered on June 23, 2020 at 11:19 PM

    Your account is suspended since the form was found on your account as suspicious of phishing activity because you're collecting social security numbers and upload of IDs.



    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

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    nicole smith 
    Answered on June 24, 2020 at 12:14 AM

    i agree to remove the fields and add the necessary tools to request this information only from my personal clients.  thanks for the update.

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    Answered on June 24, 2020 at 01:21 AM

    I have now removed the said fields and reactivated your account.