Not alway receiving autoresponder and notifications.

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    trolleymaker
    Asked on June 24, 2020 at 12:03 AM

    Hi,


    are there any problems with sending autoresponder and notification emails?

    Because since last week emails were not sent reliably to the recipients.

    e.g. in our form https://eu.jotform.com/build/201342484007345 we've got 1 autoresponder and 3 notifications. Sometimes the autoresponder is sent and sometimes it is not. The same with the notifications. Sometimes they all were sent, sometimes only one or two of them. I even tried various settings. But couldn't solve the problem since yet.

    Thanks for your response in advance.

    Kind regards, Ralph

  • Profile Image
    Ariel_P
    Answered on June 24, 2020 at 01:02 AM

    Greetings,

    Thank you for your message.

    You may refer to our Why Am I Not Receiving Email Notifications guide for more related information and how to troubleshoot the issue.

    Monitor and view your email logs by following this guide on How to View All Your Form Email History.

    Please give it a go and don't hesitate to reach out if you need further assistance.

  • Profile Image
    trolleymaker
    Answered on June 26, 2020 at 06:45 AM

    Hi,

    in email history are all the emails defined as 'sent' (screenshot)

    1593167916screenshot.jpg

    But no email were sent. Microsoft support asked me to check if you support TLS 1.2 or above.

    Could you please confirm that you do so.

    Have you an idea to solve the problem? 


    Thank you

  • Profile Image
    Richie_P
    Answered on June 26, 2020 at 07:41 AM

    I did check your form and it seems you're using your own SMTP server in sending the notification/autoresponder email.

    15931714131.png

    I would suggest you check the mail logs in your email server.

    We do support TLS 1.2 . For more information, you can check this link https://www.jotform.com/security/

    Looking forward for your response.