Account has exhausted its payment limit

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    Asked on June 24, 2020 at 02:37 AM

    Hi there

    I upgraded to Bronze on Monday but my offering is proving way more popular than I expected and I am at 80 subscribers. Can I go to Silver by paying just the difference rather than having to pay for another full month again? 



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    Answered on June 24, 2020 at 03:51 AM

    You have received 83 payment submissions this month so this is the reason that the payment limit is going to exhaust. You have a limit to receive 100 payment submissions.

    You may check the limits from the usage section of your account:

    To upgrade the account please refer to this guide:

    Once you upgrade to the Silver you would be charged the difference amount.

    We can also cancel your current subscription and provide a refund of the amount so that you can subscribe to the Silver subscription from fresh.

    Please let us know how you would like to proceed.


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    Answered on June 24, 2020 at 12:52 PM

    Hi there

    Thanks for your reply - I'd like to upgrade to Silver please - can you send me a link to pay the difference? Or, how do I do it?

    I didn't expect to hit 83 subscribers in 2 days :-)

    Thanks again


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    Answered on June 24, 2020 at 03:31 PM


    You may upgrade your account's subscription using the link below. 

    Silver monthly subscription:

    Silver yearly subscription:

    Please do let us know once you've upgraded your account to silver, so we can cancel your current subscription and process a refund. 

    Thank you. 

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    Answered on June 25, 2020 at 03:45 AM

    Thank you - all done. I look forward to receiving the refund. 

    Great service by the way. 



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    Answered on June 25, 2020 at 05:01 AM

    Hello Norha, I have checked your account subscription and you're on the Silver plan.

    The system has pro-rated your subscription upgrade from Bronze monthly to Silver monthly.

    In which you have only paid the difference for the upgrade to Silver.

    There is no refund for this case as the subscription was pro-rated.

    Here is the latest invoice:

    Hope this information helps.

    If you have further questions, let us know.