Need Insight into Security Policy

  • Profile Image
    vivek.rakshit
    Asked on June 24, 2020 at 04:17 AM

    Hi!

    Greetings from Covalsys!

    We created a client survey form for our customers to get personals information from them, thus the data received will be exclusive intellectual property of Covalsys Pvt. Ltd.

    Hence before going live, we need detailed clarification on the following issues:-

    1. Where the data gets stored?

    2. Who will have access to the data apart from our company?

    3. How can we make the data exclusive to us and non-accessible to any third party company including the JotForms?

    4. Do you have such data privacy policies? If yes please share the agreement draft.

    Regards,

    Vivek

    Inside Sales

    Covalsys Pvt. Ltd., Bangalore, India

    vivek.rakshit@covalsys.com

  • Profile Image
    Richie_P
    Answered on June 24, 2020 at 05:33 AM

    1. Where the data gets stored?

    Jotform servers are co-located in a cloud based architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud data centers are hosted in Iowa (US). AWS data centers are located both in Germany, Frankfurt (EU) and US, Virginia (US).

    2. Who will have access to the data apart from our company?

    Our servers have restricted access by network and authentication level. On a network level, only a limited number of VPN entry-points are allowed, and the rest of the connection requests are completely blocked by our firewall. On an authentication level, only the Development Operations team, plus our CTO and CEO, have credentials to access these servers.

    3. How can we make the data exclusive to us and non-accessible to any third party company including the JotForms?

    We do have an app that would delete the submission data as soon as the form is submitted.

    https://www.jotform.com/integrations/auto-delete-submissions

    You may get the data instead in your email by using the notification email.

    Guide:https://www.jotform.com/help/25-Setting-up-Email-Notifications

    4. Do you have such data privacy policies? If yes please share the agreement draft.

    You may check our privacy policy at this link https://www.jotform.com/privacy/

    For more information regarding our security, you may check https://www.jotform.com/security/

    If you have further questions, let us know.